Shipping policy
| Shipping Option | Price |
|---|---|
| Australia Sendle Satchel 5-6 Day Shipping |
$6.76 |
|
Australia Standard 2-8 Day Shipping |
$10.00 |
| International 6-27 Day Shipping | $20.00 |
Order Processing
- We process orders within 1-2 business days, excluding weekends and holidays.
- Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
- If you need any assistance with your order, please contact us immediately at hello@kuteskincare.com. We will not be able to make changes to your order after it has shipped.
- Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
NOTE: We are not responsible for shipping carrier delays.
No restocking fee to be charged to the consumers for the return of a product.
Our goal is to offer you the best shipping options, no matter where you live in Australia. Every day, we deliver to hundreds of customers, ensuring that we always provide the highest levels of responsiveness to you.
Delivery Methods
Depending on the size of the items in your order, we utilise the following shipping and delivery methods:
Many lightweight items can be shipped via Australia Post or Sendle. As soon as your item has left the warehouse you will be notified via email and be able to track your order online.
Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items.
International Shipping
Orders placed on our website can only be delivered within Australia and Internationally
Your shipping costs will be calculated when you place your order. Unfortunately, due to hazardous and flammable goods restrictions, we are unable to ship hazardous goods internationally, including all nail polish, fragrance and aerosols.
Taxes and duties
National
All packages are shipped from Kute Skincare. For our Australian customers, there is no additional tax on our products, which means you only need to pay the final sale price when shopping in Kute Skincare.
International
Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.
Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.
Note: During public holidays, since manufacturers and courier companies will restrict operations during this period, shipping time may be affected. Although unfortunately this is beyond our control, we will do our best to improve this issue.
More Information
If you have any further questions, please don't hesitate to contact us at
Email: hello@kuteskincare.com
Phone: +61 451 780 378
Address:
51 Bellevue Road,
Bellevue Hill,
NSW 2023, Australia
How to Track Your Order?
Please visit Track My Order Page and track your order easily using the tracking number or via your order number with your email address.