Change of mind returns
Should you change your mind about a purchase, you have the option of returning it within 30 days of having received it.
You may choose to be given a store credit or a refund. Refunds can only be processed back onto the card or into the account that the original payment was taken from. It could take 3-7 business days to have your refund issued and for your account to be credited.
A “Change of Mind” return is subject to a number of conditions, as outlined below:
Condition of the item
If you have changed your mind about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging and condition.
Condition of the packaging
The item must be packed securely, using the packaging originally supplied with the item. If the item is not returned to us in the original packaging and in original condition, we reserve the right to not accept the return and you will be responsible for the cost of receiving your returned goods back to you. This also includes not packing the item up sufficiently to avoid damage in transit back to us.
The following categories are not eligible for a “Change of Mind” return:
- Personalised items;
- Gift Cards;
- Orders for commercial or non-domestic use;
Processing your “Change of Mind” return
For all “Change of Mind” returns, please email firstname.lastname@example.org to our Customer Care Team. A member of our Customer Care Team will assist you with booking your return.
We require photographs to be sent along with your return request, showing that the item and its packaging are both in an acceptable condition, before a “Change of Mind” return can be processed.
Once we receive the returned item from you and it is determined to be in an acceptable condition, we will provide you with either a refund or store credit (as chosen by you).
The refund or store credit amount issued will not include any shipping costs you may have paid in the original order.
We will deduct any freight costs associated with the item’s return from the final refund or store credit amount issued to you.
Incorrect Item/Damaged on Arrival
If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.
Kute Skincare may require receiving items back, in this case we will arrange the pickup and cover the costs of the return. Please ensure the product is well protected and packaged similar to the way you received the product.
We will not provide a remedy if, in our reasonable opinion, the issue with the product has been caused by:
- fair wear and tear.
- misuse or failure to use in accordance with manufacturer's instructions.
- improper maintenance or failure to properly care for the item.
Please also note that we will not process returns where the damage is to the external packaging or product packaging only.
In the event where we do not require to have the item back, we may request to dispose of it, but please don't dispose of the item until we have confirmed that it is ok to do so. We reserve the right to decline the refund if you have disposed of the item without our approval.
In the case of a refund or store credit, the amount issued will be equal to the original amount paid for the item, including shipping costs. Please note that refunds can only be processed back onto the card or into the account that the original payment was taken from.
If you wish to cancel your order, it must be cancelled within 24 hours of the order placement, in which case we will provide you with a full refund. Cancellations after that time may be treated as a “Change of Mind” return.
All orders placed between the 1st December and the 25th December in a calendar year can be returned up until the 31st January of the following calendar year.
If you have any further questions, please don't hesitate to contact us at
Phone: +61 451 780 378
51 Bellevue Road,
NSW 2023, Australia